Modern Operations Consulting for Businesses That Want to Run Better.
Operational Systems Group helps businesses remove chaos, reduce waste, and operate with clarity. We redesign workflows, build clean systems, and create documentation that people actually use — not avoid.
Our mission is simple: give owners back their time, restore control, and make operations run smoothly, predictably, and with less stress. OSG is not a corporate consultancy — we work practically, move fast, and focus on execution, not theatre.
What We Fix
We specialise in eliminating the operational friction that slows businesses down:
- Duplicated admin and repetitive data entry
- Inconsistent or unclear workflows
- Handover gaps and communication breakdowns
- Outdated processes and unnecessary rework
- Missing, messy, or unusable documentation
- Systems that don’t integrate or talk to each other
- Bottlenecks caused by people, tools, or structure
If it’s messy, unclear, manual, repetitive, or error-prone — we fix it.
Why It Matters
Operational friction doesn’t just waste time — it erodes profit, creates stress, and hides growth potential. OSG steps in where “we’ll fix it later” has gone on for too long, bringing clear structure to the work your team does every day.
How We Work
Every engagement follows a clear, structured approach designed to move from diagnosis to implementation fast.
Our Values
These principles shape how OSG works and what we deliver.
Clarity Over Complexity
If it doesn’t make your business run better, it doesn’t belong. We design systems you can understand, explain, and maintain.
Execution Over Talk
No corporate buzzwords. No unnecessary slide decks. We focus on changes that genuinely improve how work gets done.
Respect for Owners & Teams
We build systems that protect time, reduce stress, and give people space to perform at their best.
Simplicity Wins
The simplest functional solution is usually the best — and the easiest to sustain as your business grows.
Who We Work With
We support small and medium businesses across:
- Trades and technical services
- Retail and customer-facing businesses
- Professional services
- Engineering and operations
- Photography and creative industries
- Logistics-heavy or workflow-driven teams
- Defence-adjacent environments (without defence branding)
If your business relies on consistent processes, reliable workflows, or team coordination, OSG can strengthen it.
Founder-Led, Built to Scale
Operational Systems Group was founded by Dylan Knight, an operations specialist with 15 years of experience in technical, engineering, and process-driven environments.
After years of seeing businesses suffer from avoidable inefficiencies, Dylan created OSG to bring structure, clarity, and operational confidence to organisations that need it most.
You can read Dylan’s full story on the Founder page.
Our Mission
To give businesses the systems, structure, and stability they need to grow — without drowning in complexity, rework, or unnecessary stress. If you’re ready for operations that run cleaner, faster, and with greater confidence, OSG can help.