Founder & CEO — Operational Systems Group (OSG)

Founder & CEO – Dylan Knight

Operations Consultant and Systems Specialist.

After 15 years in technical and engineering environments, I help small and medium businesses fix the operational problems that everyone can see but no one has the time or clarity to solve.

Operational Systems Group (OSG) gives growing businesses a practical, repeatable way to design and maintain clean, reliable systems — without the overhead, jargon, or theatre of traditional consulting.

A Different Kind of Operations Consultant

I founded OSG after spending 15 years inside large organisations watching the same cycle repeat:

Obvious problems
Slow decisions
Wasted time, money, and potential

Everyone knew what needed fixing — but nothing changed. The people closest to the work had no authority, and the people with authority were too far removed.

I realised I didn’t need to wait decades for a title just to make an impact. I could fix real problems now — for the businesses that actually care.

That’s why OSG exists.

What I Bring to Every Engagement

Clear thinking, straightforward communication, and a commitment to leaving your systems cleaner than I found them — without corporate theatre or unnecessary noise.

My Operating Philosophy

Good operations should feel smooth, reliable, and almost effortless — not chaotic or overwhelming.

Systems should:

Give you clarity and control
Reduce rework and stress
Protect your time
Give your team a predictable rhythm

Life is too short to waste it on preventable mistakes and broken processes.

What I Do Best

My core strength is removing unnecessary complexity.

I diagnose fast, map the real problem, and rebuild processes so they work cleanly, consistently, and without interpretation.

My background in technical and safety-critical environments taught me to create systems that people can actually follow — with precision, clarity, and reliability.

No fluff. No corporate theatre. Just disciplined structure that saves time and restores momentum.

What I Refuse to Do

OSG is intentionally built against traditional consulting behaviour:

No jargon
No 200-page slide decks
No dragging out projects to rack up hours
No complexity for the sake of complexity
No overpricing small businesses

If it doesn’t meaningfully improve operations — it’s out.

Career Foundations That Shape OSG

Over the past 15 years I’ve worked across aerospace, engineering, technical documentation, and operations — environments where clarity and accuracy genuinely matter.

Key experience includes:

Delivering multi-million-dollar engineering change projects
Eliminating rework loops and tightening workflows
Improving turnaround times and data accuracy
Producing documentation from blank page to operational use
Reducing admin time, errors, and bottlenecks
Maintaining zero-incident safety performance in high-risk environments

These aren’t theoretical skills — they come from environments where mistakes cost money, time, and safety. That’s the standard I bring to every OSG engagement.

Cross-Industry Problem Solving

Systems thinking is universal, which allows me to support businesses across:

Engineering and technical services
Trades and field service
Small business and retail
Operational teams
Photography and creative industries
Logistics, scheduling, and workflow-heavy environments
Defence-adjacent environments (without defence-focused branding)

If it involves process, structure, workflow, or operational clarity — OSG can strengthen it.

How I Lead

My style is straightforward and steady:

Direct Calm Structured Analytical Execution-Focused

I work with high standards and a builder’s mindset: map the problem → build clean structure → implement fast → stabilise the system.

I’m here to help you regain control — not drown you in complexity.

Future Vision — Building an Elite Systems Consultancy

OSG is built as a small, specialist consultancy — not a bloated firm. Everything we do is anchored in one core belief:

Businesses should run cleanly, profitably, and without needless stress.

I want OSG to support my family, support my future team, and support the businesses we partner with — helping owners work smarter, earn more, and get their time back.

That’s the mission.

Ready to Clean Up Your Operations?

If you want your business to run with clarity, discipline, and less stress, let’s talk. We’ll diagnose the real issues, design clean systems, and get your operations running the way they should.

Book a Consultation Explore Services