Keep your operations tight and your team on track – month after month
Reliable ongoing operational support to keep your systems clean, your team aligned, and your business running smoothly – with clear limits on what’s included.
Once your operations have been set up, cleaned up, or rebuilt, the biggest risk is slipping back into old habits. Ongoing Operational Support gives you a dedicated operational partner to maintain and lightly improve what you’ve already built – not to rebuild everything from scratch each month.
For existing OSG clients only – typically after Business Foundations, an Operations Health Check, or a follow-on implementation project.
What You Build Over Time
Ongoing Operational Support keeps the system you’ve already invested in healthy and improving a little each month.
- SOPs and documentation that stay current, not stale
- Stable workflows that match how you actually operate now
- A log of improvements delivered month by month
- An operational backbone that can handle more clients and more staff
- A single point of contact for operational questions (instead of everything going to you)
The aim is simple: prevent slide-back, keep things tidy, and keep improving – without another full-time hire.
Monthly Investment
Billed every 4 weeks.
How Plans Are Structured
- a defined number of support hours per 4 weeks (lighter vs higher-touch tiers)
- typically 1–2 scheduled sessions per month (check-ins, planning, or training)
- email support for questions within your agreed hours
- one agreed monthly improvement sprint
Scope guardrail: we’ll agree your hours, inclusions, and meeting cadence upfront, and review them if demand consistently goes over. Extra work beyond the agreed hours is scoped and approved before we do it.
What’s Included Each Month
We make sure the key workflows and tools we’ve built together still work in the real world.
We keep an eye on the key workflows and tools we’ve agreed are in scope. During scheduled check-ins, we review how those workflows are performing, surface new bottlenecks, delays, or points of friction, and add valid issues to an improvement list.
Scope guardrail: we review workflows and tools during scheduled sessions, not via real-time monitoring. The focus stays on the agreed set of workflows and systems; new areas can be added by adjusting your plan.
We keep your documentation in step with how you actually work.
As your business evolves, your processes and documentation need to stay in sync. Each month we:
- update existing SOPs, checklists, and guides affected by agreed changes
- tidy naming conventions and diagrams where needed
- keep your core “how we work” documentation current
Scope guardrail: we focus on updating existing documentation for the workflows in scope. Large new documentation builds (for example, documenting a new department) are treated as a separate project or as a defined monthly improvement.
You’re not the only one thinking about operations anymore.
You get direct access for:
- operational decisions (“how should we set this up?”)
- structural questions around processes and ownership
- workflow or process issues that keep recurring
You get clear, practical advice in plain language – no corporate speak.
Scope guardrail: support is provided via the agreed channels (usually email and scheduled calls). This is operational guidance, not legal, HR, tax, or financial product advice.
Your team has a clear place to go for “how we do things here”.
We support your team with:
- questions about “how we do things here”
- clarifying responsibilities and handovers in the workflows in scope
- reinforcing the agreed workflows and standards
This helps your team stay aligned and reduces dependency on you as the owner.
Scope guardrail: we’re not an always-on helpdesk. Team support is covered within your monthly hours and via the agreed channels. If demand from the team keeps growing, we adjust your plan or carve out a specific training/cleanup project.
Every cycle, one meaningful operational improvement gets done.
Each month, we agree on one meaningful but contained operational improvement to complete, such as:
- improving a specific handover between two roles
- simplifying one recurring workflow
- reducing or reorganising a manual task
- refining a checklist or template
- tightening file structure in a defined area
Your operations get a little better each month, without you needing to drive it alone.
Scope guardrail: one improvement sprint = one clearly defined change (for example, “streamline client onboarding steps”, “condense these 3 SOPs into one clear version”). Larger changes (for example, redesign a whole department) are broken into smaller sprints or scoped as a separate project.
Who This Is For
Ongoing Operational Support is for existing OSG clients who want to keep things tight:
- owners who don’t want to be the default “operations person”
- teams that drift off process without someone keeping it on track
- businesses growing, hiring, or changing regularly
- anyone who wants operational discipline without another full-time hire
This service is designed to maintain and incrementally improve an existing operating system. If you need a major redesign of how the business runs, that’s handled as a separate project.
Client Rhythm
- 1–2 check-in sessions per 4-week cycle
- Email questions handled within your agreed hours
- One improvement sprint completed each cycle
- Small changes made progressively, not in one big hit
Most clients prefer a steady rhythm: quick check-ins, small changes delivered, and no big surprises.
Want Operations That Stay Clean, Clear, and Consistent?
Ongoing Operational Support keeps your business running smoothly – while you stay focused on growth, delivery, and leadership – with clear boundaries around what’s included each month.